Delivery Policy
2023-11-30 AliceChia Wellness

DELIVERY POLICY

1.      All deliveries are only within Malaysia.  Street names and POS code must be correct and accurate.

2.      NO P.O. Box or International addresses.

3.      All purchases will only be delivered upon full payment and clearance either via bank transfer or credit card payment.

4.      Due to import restrictions and strict requirements in other countries, we are unable to deliver every item internationally. Refer to each product's eligibility for international delivery. For further inquiries, please contact us.

5.      If the packaging seal is opened or damaged, DO NOT accept the parcel.

6.      If you are not at home to receive your purchased order, Please contact the carrier service (courier service) within a stipulated timeframe for next deliveries or pick up..

7.      If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.

8.      We only use standard packaging materials for all orders.

9.      We deliver each order to one delivery address within Malaysia.   

10. The shipping fee is calculated according to the weight or volumetric weight whichever is higher. The final shipping and handling cost can be calculated from the Shopping Cart and the shipping cost is final.

11. We are not marketplace and all delivery are carried out by ourselves.



DELIVERY LEAD TIME

1.      Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).

2.      Confirmed orders will be processed within the next four (4) business working days, excluding Saturday, Sunday & public holidays.

3.      Delivery lead time for Orders to arrive (after processing and packing) is as follows :- 

·   Peninsular Malaysia : 3 - 8 business working days.*

 ·   Sabah & Sarawak : 8 - 14 business working days.*

*subject to courier service’s changes.

 






ALICECHIA WELLNESS

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